How it works

When you make a reservation through Crown Chalets, you are booking a property owned by a private chalet owner and carefully selected by our team.
Before any chalet is added to our portfolio, our team conducts a thorough inspection of the property. We verify the accuracy of the facilities, services, and overall quality standards to ensure that every chalet meets our strict selection criteria. Only properties that fully meet our requirements are included on our platform.
This process allows us to maintain consistently high standards across our entire portfolio and provide our guests with a reliable and premium holiday experience.
We also guarantee that all photos and descriptions presented on our website accurately reflect the property, ensuring that what you see online is exactly what you will experience during your stay.

To secure a reservation, guests are required to make an initial payment of 50% of the total rental price. Once this payment is received, the selected dates will be officially reserved and the booking will be confirmed.
The remaining 50% balance must be paid four weeks prior to the check-in date.
If the reservation is made less than four weeks before arrival, the full rental amount (100%) must be paid at the time of booking in order to confirm the reservation.

If you need to cancel your reservation for any reason, the cancellation must be submitted in writing (via email or fax). The official cancellation date will be the date on which we receive the written notification.

Cancellation terms are as follows:

• More than 4 weeks before arrival:
  All payments made will be refunded in full.
• Less than 4 weeks before arrival:
  Payments made up to that point will be retained.
  

The security deposit, however, is always fully refundable, even in the case of cancellation.

In the event of a cancellation, we will actively attempt to secure a replacement guest for the same dates. If we are able to rebook the property, we will refund the payments made by the original guest, minus any difference between the original booking price and the price paid by the replacement guest.

At Crown Chalets, we are committed to offering you the best available market price for every property listed on our platform.
Through contractual agreements with chalet owners, we ensure that the prices displayed on our website remain competitive and aligned with market standards.
If you happen to find the same chalet listed at a lower price elsewhere, under identical conditions (same dates, number of guests, and services), we will gladly match that price.

On the Crown Chalets website, each property includes a map showing the approximate location of the chalet within the resort area. In some cases, the exact address may also be displayed.
This allows you to explore the surrounding area, check nearby amenities, and even view the property location using satellite view.
If the exact address is not shown on the website, we will provide the full property address once the reservation has been confirmed.

In certain situations, we may be able to offer last-minute discounts.
If you are planning to book a chalet within two weeks of the check-in date, please contact us directly. We will consult with the property owner to determine whether a special discount can be offered and inform you of the best available rate.

Many services are already included in the rental price to enhance your stay, such as:

• Daily housekeeping
• Change of bed linen every three days
• Premium welcome package
• Pre-arrival grocery shopping service
• Concierge services

In addition, we can arrange a wide range of optional concierge services upon request, including:

• Airport transfers
• Private chefs
• Massage therapists and spa treatments
• Babysitting services
• Grocery delivery
• Ski instructors and equipment rental
• Restaurant reservations and activity planning

Our concierge team is always available to help tailor your stay and ensure a seamless experience.

If you have any questions that are not covered here, please feel free to contact us.
Our team will be happy to assist you and will respond to all inquiries within 24 hours, although responses are often much faster.
We look forward to helping you plan your perfect alpine holiday.